Refunds & Returns Policy

Last updated May 28, 2023

Thank you for visiting our store today. We hope you found what you were looking for and are probably here to check out our return policy on your purchases. Please see below for more information on our return policy.

Returns:

All return and refund requests should be submitted within twenty one (21) days of the delivery date.

Please note: Some orders may not qualify for a refund. Please see the exceptions section for more detail.

Acceptable reasons for return:

Delayed in transit/No tracking info:

If there is no update of the tracking info for more than ten (10) business days (from the time shipping tracking info), the buyer shall contact support@homikdao.com for a solution.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, you can request refund with the screenshot of tracking as a proof.

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to sender, you can request a full refund or a redelivery.

 

Delivered but not received

If the transit time exceeds the estimated delivery time by ten (10) days or more, we will accommodate a refund request in such cases.

 

Return Process:

Step 1:

For defective or damaged shipments:

if there has something wrong with the product you received, you need to provide us the pictures as below. We will begin processing your refund request ASAP.

  1. Pic of outer box (especially broken part of outer box). 
  2. Pic of inner package (especially broken part of inner package).
  3. Pic of shipping label (shipping lable stuck in outer box).
You may also take a video as proof. 
 
Please send these pictures/videos as an attachment, along with your return request to support@homikado.com
 
Step 2:
On receipt of your request, we will send you a Return Merchandise Authorization (RMA) number within 3 - 7 business days and once your request has been accepted.
After receiving the RMA number, please place the item securely it’s original packaging and the return form provided. 
We will also send you a pre-paid shipping label to apply to your package. 
Please drop off the package at the nearest location for the carrier specified in the shipping label.

Refunds:

  • All refunds will be processed only after we receive your returns and inspecting the condition of you item.
  • Please allow a minimum thirty (30) to sixty (60) days from the receipt of your request to complete the processing of your returns and receiving refunds. Refunds may take 1-2 billing cycles to appear on your credit/debit card statement depending on your bank or financial institution.
  • We do not offer cash refunds.
  • We will notify you via email when your return has been processed.

Exceptions:

  • Sale items are FINAL SALE and cannot be returned.
  • For orders that are yet to be processed, have not received confirmations, or yet to be shipped, please contact us immediately so we can process a refund within 7 days. These requests need to be submitted within 1 day of initial purchase.
  • Non-defective remorse returns:
  • We do not encourage non-defective product returns in general. We reserve the right to right to reject the return and refund request. 
  • Restocking Fees
  • Some products may require a restocking fee upto 35% of purchase price in excess of $50.00. We will notify you if the returned product requires such fees to be deducted from your refund.

Questions?

If you have any further questions concerning our return policy, please contact us at:

support@homikado.com